Cummins Focus on Improving All-Round Service Skills

In order to master more, more comprehensive and in-depth professional knowledge communication and understand the development of service technology to help customers solve problems quickly and effectively, the "2024 Cummins Service Provider Technical Expert Mid-Year Meeting and Gold Medal Lecturer Selection-Lecture Skills Challenge" was successfully held recently. Service provider experts from all over Cummins and the Cummins service team gathered together to summarize service work, discuss service experience, and exchange service concepts to prepare for better serving users.

Technical exchanges promote improvement
The mid-year meeting introduced Cummins’ service system, industry-leading diagnostic and service tools, and Cummins’ latest products that meet the fuel consumption standards of the fourth stage and hydrogen fuel products. It helps service providers better understand Cummins products and services, effectively use service tools, and provide users with satisfactory and efficient services.
 
At the same time, typical post-processing case sharing, technical support request report (TSR) writing training and capacity improvement training are carried out to help service technicians learn effective methods to solve complex problems through actual case analysis, and improve the professional level and service quality of technicians.
 
Diversified discussion to seek good strategies
In the full discussion of the competitiveness of after-market services and the preparation for the implementation of services, service provider experts provided diversified opinions and suggestions for various services to help Cummins further optimize service processes, improve service quality, and ensure improved user experience.
 
In addition, the on-site service provider experts also praised the functions and performance of the "e-Road Cummins" APP in actual use. It not only simplifies the service request process and optimizes the diagnostic process and accuracy, but also allows users to track the maintenance progress in real time, greatly improving service transparency, helping users to quickly solve problems and reduce waiting time.
 
Service PK shows strength
The service provider experts and the Cummins Field Service Engineering Experts Team (DFSE) and the Cummins Technical Training Team launched a gold medal lecturer selection challenge. The challenge is divided into professional and non-professional groups:

The non-professional group is composed of technical experts and DFSE members from service providers. Although they are not full-time lecturers, they have demonstrated their deep professionalism with their rich field service experience and excellent adaptability.
The professional group is composed of training teachers with Cummins teacher qualifications. These senior lecturers fully demonstrated their high-level teaching style with their profound theoretical foundation, professional teaching skills and excellent classroom management ability.
Through the competition, the service experts' communication skills and service concepts are further enhanced, which can effectively improve their professional ability, improve service quality, enhance product confidence, improve user experience, and create greater value for users.
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